At LongShift, we truly care about your experience and want every customer to shop with confidence. If something is not right, please contact us first. Our support team will work to resolve the issue quickly, fairly, and professionally.

1. Order Modifications & Cancellations

Orders may only be modified or canceled within 2 hours after the order is placed.

After this window, we begin processing your order and can no longer modify or cancel it.

2. Return & Refund Policy

2.1 Returns

We stand behind the quality of every product we sell. That is why we offer free returns or product exchanges within 30 days, starting from the date your order is delivered, subject to the following conditions:

The product must be unopened and unused to protect the health and safety of all customers.

The product must be returned with a valid tracking number directly to one of our designated return warehouses.

You must provide a receipt or proof of purchase.

Please note:

Customers are responsible for return shipping costs.

Shipping fees are non-refundable.

Returns sent to intermediary shipping facilities or any location other than our authorized return warehouse will not be eligible for a refund.

To begin the return process, please contact us at contact@wearlongshift.com.

Once your return request is approved, we will provide the return address and step-by-step instructions.

Please do not send any return without prior approval. Unauthorized returns will not be accepted.

2.2 Refunds

Lost Packages

If your package is lost during transit, we will either reship your order or provide a full refund.

However, we are not responsible for packages that are lost, misplaced, or undeliverable due to incorrect or incomplete address information provided by the customer.

If your order is stolen after delivery, we offer two options:

Reshipment: You may request a replacement shipment. Reshipping fees may apply.

Partial Refund: Please contact our Customer Support team to begin the partial refund process.

Not Satisfied

If you are not fully satisfied with your purchase, please rest assured that we are here to help find the best solution for you.

Please contact us at contact@wearlongshift.com and provide clear photos of the product.

We will review your case and work to resolve the issue within 24–48 hours.

90-Day Money-Back Guarantee

We stand behind LongShift™ products.

This program applies to verified customers who have used the product for the full 90-day period.

To qualify for this guarantee, customers must meet the following criteria:

The product must be used according to the instructions for 90 consecutive days, following all product usage guidelines.

Valid proof of continuous use is required, such as photos, receipts, or a usage record.

The request must be submitted within 7 days after the 90-day period ends.

This guarantee is designed to protect genuine users and maintain the integrity of our program.

3. Free Replacement

If something is wrong — including a defective product, damage during shipping, or missing parts — simply email us within 30 days of receiving your order.

We will send you a free replacement.

Limit: Our after-sales service applies one time per order.

Questions?

For assistance, please contact us by email at contact@wearlongshift.com.

If you do not receive a response from us, please check your spam or junk folder within 24–48 hours.

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Company Information

Legal Business Name: UNIQLK AGENCY INC
Brand Name: LongShift
Website: https://wearlongshift.com
Email: contact@wearlongshift.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States